Mad About Patchwork Loyalty Program FAQ
1. How do I earn points?
You earn 1 point for every $1 you spend at Mad About Patchwork. Points are automatically added to your account when you make a purchase. We give points on fabric, notions, classes even sewing machines. Yup Sale fabric gets loyalty points too. The only thing that doesn't get points is the purchase of a gift card, the gift card holder gets loyalty points when then spend their gift card.
2. How do I check my points balance?
Log into your Mad About Patchwork account (a pink pop up window in the lower right hand corner of the main page) and navigate to the "Loyalty Program" section. Your points balance will be displayed there.
3. What rewards can I redeem with my points?
You can redeem your points for the following discounts:
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250 points: $5 off coupon
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500 points: $10 off coupon
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750 points: $15 off coupon
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1000 points: $25 off coupon
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2000 points: $50 off coupon
You can redeem your points Online or Instore.
4. How do I redeem my points for a reward online?
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Log in to your account: Make sure you’re logged into your Mad About Patchwork account (the email that you check out with)
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Go to the Loyalty Program section: Click on the “Redeem Points” option.
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Choose your reward: Select the discount you want based on your points balance.
*please note that once you click on the reward code those points are deducted, if you don't use the code it can take up to 48 hours for the points to return.
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Get your coupon code: After redeeming your points, a coupon code will be generated.
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Apply the coupon code at checkout: Copy and paste the code into the coupon field during checkout to enjoy your discount.
5. Can I use my points in store?
Yes, as we check you out, we often look to see if you have points to use, if we fail to do so, just inquire and we can let you know your current balance.
6. Can I combine rewards or use them with other discounts?
Loyalty rewards cannot be combined with other coupon codes or discounts. Only one coupon code can be applied per purchase.
7. Do points expire?
Points may expire if your account has been inactive for an extended period. Check your account details for the expiration policy.
8. Can I use points for shipping?
No, points can only be redeemed for product discounts and cannot be applied toward shipping costs.
9. What happens if I return a purchase?
If you return a purchase, the points earned from that transaction will be deducted from your account. If you used points for the purchase, they will be refunded to your account.
10. I need help. Who can I contact?
If you have any issues with your points or need assistance, feel free to contact us at customerservice@madaboutpatchwork.com, and we’ll be happy to help!
